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CD-ROM and Technical Issues
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CD-ROM and Technical Issues

CD-ROM and Technical Issues

  1. What should I do if I put the CD into my CD drive and nothing happens?
  2. The CD-ROM arrived broken/damaged. How do I get a replacement?
  3. What should I do if I put the CD-ROM into my CD-ROM drive, my browser launched, but the text is unreadable?
  4. What should I do if the images don't display correctly?
  5. What should I do if the navigation links do not work?
  6. I found a link on the CD that doesn't work properly. An error shows when I try to access a web site from this link or it goes to the wrong place.
  7. What should I do if the links to sections and pages on the CD-ROM (internal links) do not work?
  8. Can I increase the font size?
  9. What should I do if I can't open Microsoft® Word?
  10. What should I do if I can't open a pdf document on my computer?
  11. When I try to print pages from the CD, nothing happens. What should I do?
  12. When I print pages from the CD, the printed pages don't look the same as they do on the computer screen.
  13. What should I do if the text runs off the page when I print pages from the CD?
  14. How do I search for information on the CD-ROM?
  15. How do I move to different sections of the CD-ROM?
  16. How do I get back to the Welcome page?
  17. When using a Mac, I am unable to start the disk upon putting it in the CD drive.


  1. What should I do if I put the CD into my CD drive and nothing happens?

    2. Verify that your CD-ROM drive is properly connected to your hard drive. Verify that your operating system and hardware meet the following requirements:

    •    CD-ROM drive for installation
    •    VGA monitor - greater than 256 colors for optimal display
    •    Current Web browser: Internet Explorer for Microsoft® Windows, IE5.1+ for Apple® Macintosh, Netscape® 7.x+, Mozilla® FireFox, Safari
    •    Adobe® Acrobat® Reader® software
    •    Internet Connection (Optional, but strongly recommended)
    •    Microsoft® Word® OR a free Microsoft Office® Viewer® OR any document editor capable of displaying the MS Word format.


  2. The CD-ROM arrived broken/damaged. How do I get a replacement?

    3. Contact NBPTS at 800-22TEACH. NBPTS will send a replacement CD. Have your candidate ID number ready to provide to the Customer Service Representative.


  3. What should I do if I put the CD-ROM into my CD-ROM drive, my browser launched, but the text is unreadable?

    4. Make sure that you are running one of the following supported browser versions:

    •    Internet Explorer for Microsoft® Windows
    •    Internet Explorer 5.1+ for Apple® Macintosh
    •    Netscape® 7.x+

    •    Mozilla® FireFox

    •    Safari


  4. What should I do if the images don't display correctly?

    5. Check to see if images are enabled in your browser. Check your browser's help files for more information about how to do this.


  5. What should I do if the navigation links do not work?

    6. Contact us at 800-22TEACH. If the CD is damaged so that the navigation links cannot be accessed, NBPTS will send you a replacement CD-ROM.


  6. I found a link on the CD that doesn't work properly. An error shows when I try to access a web site from this link or it goes to the wrong place.

    7. Check to make sure you have an active Internet connection. If you have an active Internet connection and cannot access a Web address through a link provided on the CD, please check to see if you can access the link successfully from your browser. If not, the link on your CD may be broken and should be reported to NBPTS so that a correction can be made and a replacement CD sent to you.


  7. What should I do if the links to sections and pages on the CD-ROM (internal links) do not work?

    8. Try to access the link to the section using the Index found on the right navigation bar in Resources. If you can't link from the Index, contact NBPTS at 800-22TEACH to receive a replacement CD.


  8. Can I increase the font size?

    9. Yes. We've designed the CD-ROM to accommodate your viewing preferences. Please see your browser's help file for how to change the font size.


  9. What should I do if I can't open Microsoft® Word?

    10. If you do not have Microsoft Word® installed on your computer, a free viewer is available from Microsoft. Microsoft Office® Converters and Viewers and technical support are available online at www.microsoft.com.


  10. What should I do if I can't open a pdf document on my computer?

    11. If you do not have a pdf reader installed on your computer, you may download and install Adobe Acrobat Reader for free from Adobe at www.adobe.com.


  11. When I try to print pages from the CD, nothing happens. What should I do?

    12. Make sure there is paper in the printer, your printer is properly set up, and switched on.


  12. When I print pages from the CD, the printed pages don't look the same as they do on the computer screen.

    13. Graphics will not be included in printouts. We've designed the CD-ROM so that the content is printer friendly and graphics were excluded to reduce print time.


  13. What should I do if the text runs off the page when I print pages from the CD?

    14. Check to make sure your margins in page setup are appropriate. Suggested value for all margins is 0.5 inches.


  14. How do I search for information on the CD-ROM?

    15. A search function was not added to the CD. You can, however, navigate to any section of the CD-ROM by using the links in the Index. In addition, Adobe Acrobat Reader has a search function ("Find") that you can use to find words or phrases in the PDF of the portfolio instructions.


  15. How do I move to different sections of the CD-ROM?

    16. Two navigation tools are provided for this purpose. At the top of every screen, there are four buttons: "Intro"; "Get Started"; "Entries"; and "Pack & Ship." When you roll over each of these buttons, a drop-down menu will appear. To access a section click on the links listed in the drop-down menus. The second navigation tool is the Index. A link to every section of the CD-ROM is included in the Index.


  16. How do I get back to the Welcome page?

    17. Click on "Home" at the top of the page.


  17. When using a Mac, I am unable to start the disk upon putting it in the CD drive.

    18. If your CD-ROM fails to "auto-start" in your Mac, open your browser (Safari, Netscape, Firefox, Internet Explorer, etc.). Select File from your browser's tool bar and click your mouse. One of the menu selections under File will permit you to select either Open File or Open and then browse for a file. Navigate to your CD-ROM drive and your should be able to open your CD. If you encounter further technical difficulties, please contact Customer Support at 1-800-22TEACH or the Candidate Inquiry Service.


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